Support Services Team Leader

Support Services Team Leader

About the job
Under the direct supervision of the Area Manager, the support services Team Leader provides management support to DRC field operation by undertaking technical and practical tasks to lead key support staff to ensure effective and efficient provision of supply chain, Finance, human resources and administrative services in accordance with the DRC Operations Handbook and Program Manual, with adherence to donor guidelines

Your main duties and responsibilities will be:

• Provide line management and leadership to support staff (Supply chain, Finance, cleaners, guards and Administrative Services)
• Lead the development, timely and professional implementation of systems for each department/unit under Support Services to ensure they are effective, efficient, and compliance with DRC policies.
• Participate in the regular amendment and implementation of the Safety Protocol and assist in integrating sound safety practices in the area office.
• Line Manage and supervise the staff in the Support services section by ensuring timely work goal setting, performance management, motivation and guidance.
• Ensure full compliance with DRC’s operations handbook, effective budgetary control, and adherence to DRC and donor policies and procedures.
• Accountable for people management of employees in support services.
• Accountable for ensuring that agreed work plans and tasks set by Area manager are implemented on time

Finance (50%)

• Ensure high quality day-to-day accounting of the field office's spending which includes financial review of all order requests from staff based in Dollo office
• Overseeing program spending in reference to plan and maintaining the field office’s cash forecast and cashbook.
• Maintain and monitor a system for accruals and outstanding payments all in accordance with DRC and donor rules and regulations.
• Responsible for maintenance/formulation of a Master Budget for the area office in collaboration with relevant program managers and share to the Area Manager
• Ensure compliance with donor guidelines in the allocation of costs and management of funds.
• Support the CO finance team in the preparation of all financial reports and audits for grants at periodic intervals and submit them to Head of Finance and Administration for review.
• Lead monthly financial review meetings with budget holders and the Area Manager and provide financial analysis with the Area Manager and CO senior management team.
• Provide strategic support, including projections and recommendations on financial matters to the Area Manager and Head of Support Services.
• Help implement thorough and effective budgetary control and ensure accountability and donor compliance in all financial documentation
• Monitor support service budget expenditure reports for donors, and check compliance with donor financial reporting requirements 
• Ensure full implementation and adherence to all DRC internal policies and procedures as well as local law regulation.
• Become well versed in all applicable local laws and regulations and interact with relevant local authorities accordingly when tasked by the Area Manager.

Human Resources (30%)

• Lead internal HR duties, including tracking staff attendance, leave requests, gathering timesheets, filing contracts, and assisting in the preparation and updating of payroll database, ensure proper filing of contracts – including management of staff contracts, contract renewals, amendments, exit clearances;
• Lead external HR duties, including posting vacancies, conducting recruitments, and drafting contracts;
• Lead the planning and delivery of all inductions and orientations for new staff in a timely manner, and for planning and tracking training and capacity building for staff;

Administration (10%)

• Manage leases at field level and coordinates with the relevant staff to ensure the field office has valid leases and that payments to the lessors are done in a timely manner;
• Ensure efficient Human Resource management at Dollo and field office including but not limited to leave management, induction on staff benefits and their eligibility
• Manage timely payment of utilities at the field level, including ensuring the payment of communications fees, electricity, water and etc
• Manage the travel arrangements of field staff and incoming visitors in coordination with administrative staff in Addis Ababa;
• Handle communication correspondence including drafting of outgoing letters to be signed by the Area manager and maintain records.
• At the time of emergency act as center of communication with regards to administration matters

• Any other duties as assigned by the Area Manager.

Supply Chain (10%)

• Ensure implementation and quality of DRC’s supply chain systems and procedures, managing Supply Chain function to ensure timely and transparency of procurement and compliance.
• Monitor procurement procedures, ensuring items are accounted for and quality/quantity controlled in stock reports and asset inventory management system.
• Develop and ensure effective controls over vehicles use and maintenance, Vehicle Logbooks are implemented and reviewed regularly.
• Support the program teams in procurement planning to ensure timely delivery of project inputs and activities.
• Support supply chain officer on logistics management including vehicle, office and assets and lead tagging and asset count of DRC properties in area of operation.  

About you

• 3 years of relevant work experience at a similar level in Support Services functions in INGOs and Including 1–2 years of experience at a basic supervisory or management level.  Proven management skills and a competence in people management
• Sound knowledge on cost planning, budgeting, and financial reporting
• Sound supervisory and communication skills
• Commitment to learning and implementing organizational policies and procedures.
• Excellent skill in MS Word, Excel, and PowerPoint.
• Excellent knowledge in finance and accounting field.

EDUCATION: (include certificates, licenses, etc.)

• Bachelor’s or Advanced Degree in Accounting, Procurement & Supply Chain Management, Business Administration or related field.

LANGUAGE: (indicate fluency level)

• Fluent in written and spoken English.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 
Collaborating: You involve relevant parties and encourage feedback. 
Taking the lead: You take ownership and initiative while aiming for innovation. 
Communicating: You listen and speak effectively and honestly. 
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer
Contract length: up to 31 Dec 2025
Required Employee: 1
Band: G – Management
Designation of Duty Station: Dollo Ado, Somali Region
 Start date: Soonest possible
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National employees; please refer to drc.ngo under Vacancies.

Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications: 23rd April 2025
For further information about the Danish Refugee Council, please consult our website drc.ngo.